Compliments and complaints

We are committed to continuous improvement in service delivery, performance and in achieving the highest standards in all aspects of our work.

Give us a compliment

To tell us something we’ve done well, submit a compliment for Queensland Treasury.

Complaints

What should I do if I have a complaint?

  • Tell us about any problems as soon as possible – the earlier you tell us, the sooner we can act.
  • Speak directly with the staff responsible for the service to resolve your complaint quickly and easily.
  • Provide us with details of your complaint. Describe the issue and tell us everything that is relevant in the order it happened. This may include dates, times, what action has been taken so far, and any supporting information. Also, tell us what outcome you are seeking or the action you want us to take.

How to lodge a complaint

If the matter couldn’t be resolved by speaking with our staff, you can use one of the following methods to lodge a complaint:

For complaints about the Queensland Revenue Office or the State Penalty Enforcement Registry visit their website.

For complaints about another Queensland Government department, use the Queensland Government complaints and compliments form.

Help lodging a complaint

If you need help, you can have someone else make a complaint on your behalf.

Complaints will be accepted from family members, advocates, friends or other persons who act on behalf or in support of a vulnerable person or person with limited capacity. We may require verification of a person’s authority to act on your behalf before proceeding, in order to avoid potential privacy breaches. When making a complaint, you can:

  • be supported by a friend, an advocate, an interpreter or a community elder
  • use the National Relay Service if you are deaf, hard of hearing or have difficulties speaking
  • remain anonymous, although this may limit how we can investigate the complaint
  • access free interpreter services:
    • within Australia phone 1800 512 451 and ask for an interpreter in your preferred language
    • from overseas phone +61 7 3022 6100 (+10 hours UTC) and ask for an interpreter in your preferred language
  • you can use a translation website (for example, Google Translate)
  • adjust your browser settings to display your preferred language (conduct an internet search if you don’t know how to do this).

Complaint response and timeframes

We will confirm we’ve received your complaint within 3 business days and aim to respond within 30 business days. If we can’t resolve it within 30 business days, we’ll update you on the progress, let you know how long it might take, and explain any delays.

All personal information that we collect to manage complaints will be handled in accordance with the Information Privacy Act 2009.

Complaints about Government-owned corporations

If your complaint relates to the services or actions of Government-owned corporations, you should refer your complaint directly to them.

Further action

If you are not satisfied with the outcome of your complaint, you can request an internal review of the complaint investigation and outcome. If you are not satisfied with the outcome of the internal review, you may contact the Queensland Ombudsman or the Queensland Human Rights Commission to request an independent review.

You can find more information about how we manage customer complaints here:

Complaints about the Under Treasurer

The complaints about the Under Treasurer policy outlines Queensland Treasury’s process in dealing with a corrupt conduct complaint or allegation (also information or matter) that involves the Under Treasurer or any person acting in the role of Under Treasurer, under section 48A of the Crime and Corruption Act 2001.

Last updated: 24 March 2026