Contact QRO

Use this form to submit enquiries, or send comments and suggestions. A copy of your enquiry will be sent to your email address for your records.

We aim to reply to online enquiries within 7–10 days.

Call 1300 300 734 (or +61 7 3179 2500 from outside Australia) during office hours for enquiries about:

• making a payment
• payment plans and debt management
• duties (transfer duty or stamp duty, insurance duty, vehicle registration duty)
• payroll tax
• land tax and clearance certificates
• home buyer grants and concessions
• royalties
• betting tax
• QRO Online.

Have your QRO client number handy when calling so that we can better help you.

All our mail is screened by Decipha (a wholly owned subsidiary of Australia Post). This involves:

• visual assessment to identify suspicious articles
• an X-ray to detect harmful materials.

Screening is safe for magnetic tape and high-speed film up to ISO 1600 (33 DIN).

The screening process does not affect mail delivery times. Mail should be addressed to the correct postal address to ensure timely delivery and processing of documents and payments.

Courier deliveries

Couriers must deliver all items to Decipha.

Address packages to:

Queensland Revenue Office
Contact name (if known)
Business area (e.g. Duties, Royalties, Payroll tax, Land tax)
PO box number for the business area
C/- Decipha
100 Victoria Street
West End QLD 4101

Note: We cannot accept payments or documents in person.